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FAQs
Our own Natural Factors farms are located in the Okanagan Valley of British Columbia, and we refer to it as Factors Farms®.
Many of them come from our farms – kale, alfalfa, spearmint, oregano, peppers, cilantro, parsley and echinacea to name a few. If the plant is not from our farms, you can rest assured that the ingredients we are using are from farmers known for their commitment to farming and who have the same high ethical standards like us. Each ingredient is rigorously examined for quality before being used in a Whole Earth & Sea product.
Many of them come from our farms – kale, alfalfa, spearmint, oregano, capsicum, coriander, parsley and echinacea to name a few. If the plant is not from our farms, you can rest assured that the ingredients we are using are from farmers known for their commitment to organic farming and who have the same high ethical standards as us. Each food source is rigorously examined for quality before being used in a Whole Earth & Sea® product.
Most of the vitamins and minerals in the multivitamin and mineral formulas are from the fresh farm ingredients or from food sources such as organic algae (calcium), lichen (vitamin D3), sunflower oil (vitamin E), natto (vitamin K2), Indian gooseberry (vitamin C), selenium (sprouted garlic), Dunaliella salina (beta carotene), kelp (iodine), marigold flowers (lutein) and tomatoes (lycopene). Our proprietary formulas also utilise activated forms of vitamins to ensure that meaningful levels of key nutrients are delivered in the bioactive whole food formula.
We use glass for our packaging because it protects our supplements from UV light damage, preserving their quality. And because glass reduces waste and unnecessary use of energy.
ISURA™ is an independent organisation, separate from Whole Earth & Sea. ISURA™ is a product certification organisation for the natural health supplement and food industries, primarily serving as an analytical competence centre for analysing natural health products and ingredients at all stages of processing. ISURA™ offers a broad range of analytical methods such as mass spectrometry to ensure the purity and potency of natural products. Some of the product certification services include:
• Non-GMO
• Product potency and integrity
• Pesticide-free and solvent-free
SHIPPING & DELIVERY
Free standard delivery on orders over $50 AUD. Flat rate of $9.95 AUD for orders below $50 AUD
Delivery is via Australia Post and tracking details are provided within your shipment email.
Orders are dispatched from our Australian warehouse which operates between the hours of 9am - 5pm, Monday to Friday for delivery to addresses Australia wide.
Please note: We do not ship to PO Boxes or Parcel Lockers.
Handling time for most orders is 1-2 working days. Please allow up to 7 to 10 business days for delivery.
Due to the high volume of orders during peak seasonal periods, our handling and shipping times may increase to 7-14 business.
Refunds & Returns
We accept returns for a period of 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
Factors Group,
Unit B, 10-16 South St,
Rydalmere, NSW, 2116,
Australia
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more information on our returns policy, please see the Whole Earth & Sea Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For more information on refunds, please see the Whole Earth & Sea Refund Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@wholeearthsea.com.au and send your item to:
Factors Group,
Unit B, 10-16 South St,
Rydalmere, NSW, 2116,
Australia
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For more information on our exchange policy, please see the Whole Earth & Sea Refund Policy
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you haven’t received a refund yet, first check your bank account or credit cart company.
There is often some processing time before a refund is posted.
Alternatively, you can reach out to our customer care team on cs@wholeearthsea.com.au or 1300 422 339
